FAQ’s

HIRE LOGISTICS

Can I collect and assemble my items?

Yes, we have made our items super easy to put together and style so that the you can create a great look by yourself. We offer pick-ups and drop offs on weekdays (business hours) only. Our standard hire period is 4 days  - so if you have a weekend party you can collect on Friday and return on Monday - that way you are all good to go before the weekend hits. We are located in Milford on the North Shore, Auckland, collection times are arranged directly with each customer.

Can you deliver?

Yes we can deliver to you and collect following your event. We charge $3 per km for delivery and collection. An extra fee will be quoted for you, depending on where you need the items delivered to - just add this request to your enquiry. Please note for weekend parties we deliver on Friday and collect on Monday - that way we don't disrupt your weekend and you have plenty of time to get your party sorted.

Can you set up and style?

We have made our sets and hire items really simple so they are easy for you to set up. However if you require more help and want us to set them up, and add extra styling details for you, please let us know and we can provide you with a quote. As a guide we charge $55 per hour for our setup/styling services.

How long is the hire period?

Our standard hire period is 4 days. Most often this is from Friday to Monday. Collection and delivery times to be arranged directly with each customer. If you require different set up or delivery times, please contact us.

What happens if something is damaged or missing?

No problem, these things happen, however we will need to charge for damaged, broken or missing items. We charge you a nominal bond before pick up as security against damage, breakage or loss so please ensure that the hire props are secured when not in use and protected from the weather. You are responsible for all items while they are in your possession. Any items left at unattended premises remain your responsibility. If damage/loss is greater than the bond, the hirer will need to pay the balance.

Do I need to wash the cushions, rugs, blankets before they are returned?

If spillages occur we ask that you attempt to spot clean, however we will clean items at the end of your hire period.

SET UP

Can the teepees and picnic tables be set up outdoors?

In the warmer weather on a suitable surface (ie deck, courtyard) or on a an extra mat if on the grass we are happy for them to be set up outside, however they are not weatherproof. Please enquire about this option in your enquiry. Sprinklers, hoses, splash pools, etc. must not be used near our hire equipment. All pets must be kept from contact with our hire equipment

BOOKINGS, PAYMENT AND CANCELLATIONS

How do we book?

You can send us an enquiry via our contact form or simply send an email to hello@theprettycollective.co.nz. You are also more than welcome to give us a call on 022 639 5382.

What is required to secure my booking?

Your booking will be confirmed with a confirmation email. A 20% deposit will be required for securing your booking, with final payment due 1 week prior to your party.

What type of payment do you accept?

We require online payment into our bank account.

Do you have a cancellation policy?

If you cancel 2 weeks or less from the party date, you will forfeit the deposit paid.