DElivery zones & info

as of 1 Feb Delivery is included in the hire price for auckland suburbs 20Km from Milford, Nth Shore

Where do you deliver?

Delivery to addresses in the following zones are included in the hire prices (check the table below - as we are able to deliver to other Auckland suburbs at a small extra cost).

When do you deliver?

Standard deliveries occur on a Friday between 9am - 4pm and collections on Monday between 9am - 4pm - we can adjust this for you if you have a mid week event for example. We will liase with each client to discuss the best window of time to deliver.

Do i need to be home for deliveries?

No, as long as you give us instructions for a safe, sheltered spot to leave your items we can leave for you when no one is home. Please ensure that the spot is rain proof. However, if items are not left out ready for collection you will be charged and additional $30 to compensate

GENERAL FAQs

Can you set up and style?

We have made our sets and hire items really simple so they are easy for you to set up, however we can help with set up if required, please enquire for a quote.

How long is the hire period?

Our standard hire period is 4 days. Most often this is from Friday to Monday.

What happens if something is damaged or missing?

No problem, these things happen, however we will need to charge for damaged, broken or missing items. We charge you a nominal bond before pick up as security against damage, breakage or loss so please ensure that the hire props are secured when not in use and protected from the weather. You are responsible for all items while they are in your possession. Any items left at unattended premises remain your responsibility. If damage/loss is greater than the bond, the hirer will need to pay the balance.

Do I need to wash the cushions, rugs, blankets before they are returned?

If spillages occur we ask that you attempt to spot clean, however we will clean items at the end of your hire period.

SET UP

Can the teepees and picnic tables be set up outdoors?

In the warmer weather on a suitable surface (ie deck, courtyard) or on a an extra mat if on the grass we are happy for them to be set up outside, however they are not weatherproof. Sprinklers, hoses, splash pools, etc. must not be used near our hire equipment. All pets must be kept from contact with our hire equipment

BOOKINGS, PAYMENT AND CANCELLATIONS

How do we book?

You can send us an enquiry via our contact form or simply send an email to hello@theprettycollective.co.nz. You are also more than welcome to give us a call on 022 639 5382.

What is required to secure my booking?

Your booking will be confirmed with a confirmation email. A 20% deposit will be required for securing your booking, with final payment due 1 week prior to your party.

What type of payment do you accept?

We require online payment into our bank account.

Do you have a cancellation policy?

If you cancel 2 weeks or less from the party date, you will forfeit the deposit paid. If the cancellation occurs within 7 days of the booking date, a further 70% will be charged.